Gardeners Streatham Terms and Conditions
These Terms and Conditions govern the provision of gardening and related services by Gardeners Streatham to residential and commercial customers within its service area. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person or organisation requesting or receiving services from Gardeners Streatham.
Company means Gardeners Streatham, the provider of gardening and related services.
Services means any gardening, garden maintenance, landscaping, clearance or related works provided by the Company.
Booking means a request for Services that has been accepted and confirmed by the Company.
Service Area means the locations in which the Company operates, including Streatham and surrounding local areas, as determined by the Company from time to time.
2. Scope of Services
The Company provides a range of gardening and outdoor maintenance services, which may include lawn care, hedge cutting, pruning, planting, weeding, garden tidy-ups, garden clearance, and other related services as agreed with the Customer.
The specific Services to be provided, along with any special requirements, will be agreed in advance with the Customer at the time of Booking and confirmed by the Company. Any additional works requested on the day are subject to availability and may incur extra charges.
The Company reserves the right to decline any work that it considers unsafe, inappropriate, beyond its usual scope of operations, or outside the Service Area.
3. Booking Process
Bookings may be made by contacting the Company using the communication methods it makes available from time to time. The Customer will be asked to provide details including the service address, description of the garden or outdoor area, the type of Services required, preferred dates and times, and any relevant access information.
A Booking is not confirmed until the Company has acknowledged the request and provided confirmation of the appointment and, where applicable, pricing or an estimated quotation. Verbal or written quotations are given in good faith based on the information supplied by the Customer and any site visits arranged.
The Customer is responsible for ensuring that all information provided to the Company is accurate and complete. The Company reserves the right to amend or withdraw a quotation or Booking if it becomes apparent that the information provided was incomplete or inaccurate, or if the nature of the work required significantly differs from that initially described.
The Company may request photographs, descriptions, or other details about the garden or outdoor space to assist with preparing an estimate or assessing whether the work is feasible within the requested timeframe.
4. Access and Customer Obligations
The Customer must ensure that the Company has safe and reasonable access to the property and the areas where Services are to be carried out. This includes arranging access to locked gates, side entrances, communal areas or any other relevant locations.
The Customer must ensure that pets, children and any vulnerable persons are kept away from the immediate working area during the provision of Services, particularly where equipment, tools or chemicals are in use.
The Customer should remove or secure any personal items, garden furniture, ornaments or other objects that might obstruct the work or be at risk of damage. Where this is not possible, the Company will take reasonable care, but cannot accept liability for minor accidental damage consistent with diligent working practices.
If the Company is unable to access the property or the relevant garden area at the agreed time due to circumstances within the Customer's control, the Company may treat the appointment as a late cancellation and apply a cancellation charge as set out in these Terms and Conditions.
5. Pricing and Estimates
The Company may provide either a fixed price quotation or an estimate based on hourly or daily rates, materials and the anticipated scope of work. The type of pricing arrangement will be stated at the time of Booking or in any written confirmation.
All prices are stated in pounds sterling. Unless clearly stated otherwise, prices are exclusive of any applicable taxes, waste disposal charges, or costs of materials such as plants, compost, turf, timber or aggregates.
Where an estimate has been provided, the final price may vary if the actual time taken, volume of waste, or materials required differ from the initial assessment. The Company will endeavour to inform the Customer as soon as reasonably practicable if it appears that the work will significantly exceed the original estimate.
The Company reserves the right to adjust its rates and pricing structure from time to time. Any changes will not affect confirmed Bookings unless otherwise agreed with the Customer.
6. Payments and Invoicing
Payment terms will be confirmed at the time of Booking. The Company may request payment on completion of the Services, in advance, or in staged instalments for larger projects.
Accepted payment methods will be communicated by the Company and may include bank transfer or other non-cash methods. The Company is not obliged to accept payment by cheque or cash and may decline particular payment forms at its discretion.
Invoices, where issued, are payable within the timeframe stated on the invoice. If no timeframe is stated, payment is due immediately upon completion of the Services.
Late payments may incur interest and administration charges in accordance with applicable law. The Company also reserves the right to suspend further work or withhold bookings if outstanding amounts remain unpaid.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by giving the Company reasonable notice. The minimum notice period and any applicable charges will be communicated at the time of Booking. As a general guideline, cancellations made with less than 24 hours notice may incur a cancellation fee.
If the Customer is not present at the property at the agreed time and has not arranged suitable access, the Company may treat this as a short notice cancellation and charge a fee to cover travel time and loss of opportunity.
The Company reserves the right to cancel or reschedule a Booking due to adverse weather conditions, staff illness, unforeseen events, or operational reasons. In such cases, the Company will notify the Customer as soon as reasonably practicable and arrange an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellations.
For larger projects or works requiring significant materials, the Company may require a deposit. In the event of cancellation by the Customer, deposits may be non-refundable if costs have already been incurred or materials purchased, save to the extent required by law.
8. Gardening Standards and Limitations
The Company will perform the Services with reasonable skill and care, in accordance with generally accepted gardening practices and with regard to the local climate and conditions. However, gardening work is subject to natural variables such as weather, soil quality, plant health and seasonal changes, and the Company cannot guarantee specific results or growth outcomes.
Where the Company provides advice on plant selection, maintenance or aftercare, this is given in good faith based on the information available. The Customer is responsible for ongoing care, watering, feeding, pest control and other maintenance tasks unless ongoing maintenance Services have been explicitly agreed and booked.
The Company may refuse to apply products or undertake works that it considers unsafe, contrary to environmental regulations or likely to be ineffective. The Company will not be responsible for problems arising from the Customer using their own chemicals, fertilisers or equipment against the Companys advice.
9. Waste Removal and Environmental Regulations
The Company will comply with applicable waste and environmental regulations when dealing with garden waste, soil, timber, turf, plants and other materials. Garden waste removal is not automatically included in all Services and may incur additional charges based on volume and disposal costs.
The Customer should clarify at the time of Booking whether they require the Company to remove green waste or whether it can be left on site, for example in compost areas or green bins. If the volume of waste exceeds initial expectations, further charges may apply.
The Company will not remove hazardous waste, including but not limited to asbestos, contaminated soil, chemicals, paint, oils, or electrical items. The Customer is responsible for arranging the safe and lawful disposal of such materials through appropriate channels.
Where local regulations require specific handling or disposal of particular materials, the Company will endeavour to comply with those requirements and may adjust pricing accordingly.
10. Customer Property and Existing Conditions
The Customer must inform the Company of any known underground services or structures that may be affected by gardening or landscaping works, including pipes, cables, drains, tanks and irrigation systems. The Company cannot be held liable for damage to concealed services that were not disclosed or could not reasonably have been identified before work commenced.
While the Company aims to minimise disruption, some activities such as digging, hedge cutting or clearance may unavoidably affect lawns, borders, paths or neighbouring plants. The Customer accepts that a reasonable level of disturbance is inherent in gardening and landscaping work.
The Company will not be responsible for pre-existing damage, disease, wear or defects in plants, lawns, trees, fences, walls, paving or other structures. Any recommendations for remedial works will be provided where appropriate, but implementation will usually require a separate Booking.
11. Liability and Insurance
The Company maintains appropriate insurance cover for its operations within its Service Area. Details of insurance can be provided upon reasonable request.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the above, the Companys total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of use, loss of profits, loss of opportunity, or loss arising from delays or cancellations beyond its reasonable control.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion. The Company will investigate the issue and, where appropriate, may offer to rectify the work, provide a partial refund, or take other reasonable steps.
The Customer must allow the Company a reasonable opportunity to inspect and remedy any alleged defects before arranging third party repairs. Failure to provide such an opportunity may limit any remedies that might otherwise be available.
The Company aims to resolve complaints amicably. If a dispute cannot be resolved through discussion, both parties agree to consider reasonable forms of alternative dispute resolution before commencing formal legal proceedings, where this is practical and appropriate.
13. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather conditions, storms, flooding, acts of nature, power failures, industrial disputes, public health restrictions, or interruptions to transport or supply chains.
Where a force majeure event occurs, the Company will inform the Customer as soon as reasonably possible and will endeavour to rearrange the Services at a mutually convenient time once the event has passed or its impact has lessened.
14. Privacy and Data
The Company will collect and use personal information provided by the Customer for the purpose of managing Bookings, delivering Services, processing payments and maintaining records. The Company will handle such information in accordance with applicable data protection laws.
The Customer is responsible for ensuring that the contact details they provide are correct and kept up to date, so that the Company can communicate effectively about appointments and any changes to the Services.
15. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new Bookings made after the date of publication. Where practical, the Company will take reasonable steps to make Customers aware of substantive changes that may affect ongoing service arrangements.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings in any other court of competent jurisdiction where appropriate.
By making a Booking or allowing work to commence, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
