Gardeners Streatham Privacy Policy
This Privacy Policy explains how Gardeners Streatham collects, uses, stores, and protects the personal data of its customers in the Streatham area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Gardeners Streatham customers in our service area, regardless of how you contact us or use our services.
Who We Are and Scope of This Policy
Gardeners Streatham is a gardening and outdoor maintenance service provider operating in the Streatham area. When we refer to we, us or our in this Privacy Policy, we mean Gardeners Streatham as the organisation responsible for deciding how and why your personal data is used. This Privacy Policy covers all personal data we process about our customers, potential customers, and individuals who make enquiries about our services in the Streatham area.
Types of Personal Data We Collect
We collect and process personal data that is necessary for us to provide our gardening and related services. The types of personal data we may collect include:
Identification and contact details, such as name, home address, service address, and preferred contact details. Service and booking information, such as details of the services requested, visit dates and times, access instructions, and any preferences or notes you provide about your property or garden. Communication records, such as information you provide when you contact us by phone, post, or through any online contact form, and notes relating to your queries or requests. Billing and payment details, such as information needed for invoicing and payment processing. We do not store full payment card details; where third-party payment processors are used, they process this data on our behalf. Usage and technical information, where applicable, such as basic information about how you interact with our website or online content, including date and time of visits and basic device information, collected through standard server logs or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. We may also collect data from you in person when we visit your property to assess or provide services. When you use any online form or digital communication channel to contact us, we collect the information you choose to provide. We may receive limited information about you from third parties where this is necessary to provide services you have requested, for example if a landlord or managing agent provides your contact details so that we can arrange access to a property for gardening work.
Lawful Bases for Processing Your Data
We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process your data when this is necessary to enter into a contract with you or to perform a contract for gardening or related services. This includes taking steps at your request before a contract is agreed, such as preparing a quote. Legitimate interests. We may process your data when this is necessary for our legitimate business interests and when those interests are not overridden by your rights and freedoms. Examples include managing our relationship with you, improving our services, keeping records of work carried out, and protecting our business from fraud or misuse. Legal obligations. We process some data because we are required to do so by law, such as retaining certain financial and tax records. Consent. In limited circumstances, we may rely on your consent, for example, for specific types of optional marketing communications. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage gardening and outdoor maintenance services you have requested, including arranging visits, carrying out work, and following up on any aftercare. To communicate with you about quotes, bookings, service updates, rescheduling, and queries you raise. To manage payments, invoicing, and any related financial administration. To maintain records of the services we have provided for internal reporting, quality assurance, and business planning. To respond to complaints, handle disputes, and exercise or defend legal claims if necessary. To comply with legal and regulatory obligations that apply to our business. To send you limited service-related updates or information that we believe may be relevant to maintaining or improving your existing services, on the basis of our legitimate interests, unless you object.
Data Retention and Storage
We keep your personal data only for as long as it is needed for the purposes described in this Privacy Policy, or for as long as is required by applicable law. The retention period will vary depending on the type of data and the reason we collected it.
Customer and service records are generally kept for as long as you remain an active customer and for a reasonable period afterwards, so we can answer queries about past work and maintain accurate business records. Financial and invoicing records are kept for a period required by tax and accounting laws. Communication and enquiry records are kept for a limited period to allow us to respond and to maintain an accurate history of our interactions.
When personal data is no longer required, we take steps to securely delete or anonymise it.
Data Processors and Third Parties
We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These processors are only permitted to use your data as instructed by us and only for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection law.
Examples of processors we may use include payment processing providers to securely process your payments, accounting or bookkeeping providers to help manage our financial records, providers of digital tools such as scheduling or customer management systems, and information technology support or hosting providers that help us operate our systems.
We do not sell your personal data to third parties. We may also share your data where required by law or where it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from outside these regions, we take steps to ensure that appropriate safeguards are in place. These may include using standard contractual clauses or relying on other recognised safeguards to protect your personal data.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to customer data, use of secure systems and tools, and regular review of our data handling practices. While no system is completely secure, we work to ensure that the level of protection we provide is appropriate to the risks associated with the personal data we process.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Gardeners Streatham customers in our service area, subject to certain legal conditions and exemptions. Your rights include:
Right of access. You can request confirmation of whether we hold personal data about you and ask for a copy of that data. Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete. Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected. Right to restrict processing. You can ask us to limit how we use your data in certain situations, for example while we are considering a request you have made to correct your data. Right to data portability. In limited circumstances, you may ask us to provide your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller where technically feasible. Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any related profiling. We will stop processing your data unless we have compelling legitimate grounds to continue. You also have an absolute right to object at any time to the use of your personal data for direct marketing. Rights related to consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
How to Exercise Your Rights or Contact Us
If you would like to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the contact details published on our main customer communications or invoices. When you make a request, we may need to verify your identity before we can act on it, in order to protect your data. We aim to respond without undue delay and within the timescales required by law.
Right to Complain to a Supervisory Authority
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we are handling your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in how we communicate information about our data processing. Any updated version will apply to all Gardeners Streatham customers in the Streatham area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
